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All orders ship from our headquarters in Los Angeles, California.
We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.
We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.
It’s easy! The packing slip included in your shipment has a prepaid label attached. Just secure this to the outside of a package containing all items you wish to return and drop it off. If you receive a UPS return label, nearby drop off locations can be found in the PDF return label which has been emailed to you. If you receive a FedEx return label, go to your local FedEx office to ship the package.
Lost your return label or packing slip? Click here to generate a new one.
Please do not combine multiple returns into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact a customer support agent by clicking here.
Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once a refund has been issued!
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
If you paid with a gift card, please see below.
You can now start a return by clicking here and follow the steps. Customers outside the U.S. will be responsible for return shipments & cost.
Once you have received an email with your Return Authorization Number, please pack up the items you’d like to return. We recommend using a carrier that offers tracking. Please do not combine multiple returns into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact a customer support agent by clicking here.
Please allow 2 to 4 business days to process your return once it’s received. You will be notified via email once a refund has been issued!
We will refund the price of the merchandise including duties & taxes (prorated to the number of units being returned). Customer is responsible for return shipping. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
If you paid with a gift card, please see below.
All bodysuits, underwear, or items marked “Final Sale” are considered final sale and cannot be returned once purchased. Aloyoga.com does not accept returns for third-party retailers.
Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment.
You may return full price merchandise purchased in-store to any Alo store for a full refund to the original form of payment within 30 days of purchase. For cash transactions, any returns that meet the policy criteria can be credited to a gift card. You may also return or exchange full price merchandise for store credit within 30 days of purchase. All merchandise returned for exchange, store credit or refund must have original tags attached, be unused in sellable condition and accompanied by the original sales receipt. Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment method. All 3rd party, bodysuits, underwear, and café items are final sale.
Shop in-store & try at home! Send back anything you don’t 100% love with UPS, using our easy online returns form, click here. *All other rules of Return Policy apply. (Make sure to provide your email when checking out in-store!)
